Shipping & Returns
We only accept orders for delivery to addresses in the continental United States, Alaska, Hawaii and the District of Columbia. Please note that Vulcain does not ship to PO boxes, APO/FPO addresses or hotels.
Delivery costs will be assessed by Vulcain and will be added to the price of the Vulcain products themselves. The cost of delivery shall be calculated according to the purchase value of your order as indicated in these Conditions of Sale.
When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for shipment, we will send you the Confirmation of Order by email or by fax.
We will use reasonable efforts to ensure the following estimated delivery lead times from the date of your order:
|Type of Delivery||Provider||Estimated Delivery Lead Time|
|Express||Fedex**||2 Business Days|
*Saturday will not be considered as a regular business day with respect to estimated delivery lead time. Delivery on Saturday may however be proposed as a service to specific zip codes by the Customer Contact Center. Please contact the Customer Contact Center (1-800-VULCAIN) for more information.
** Not available for products shipped to Alaska or Hawaii 2 Business Days (subject to stock availability)
Each delivery package will contain, in addition to your purchased Vulcain product: (i) all related accessories, if any, (ii) a thank you card; (iii) the document holder including the Product Manual, as applicable, and the Certificate of Authenticity and Warranty Card; (iv) these Conditions of Sale; (v) the return form and pre-paid return label and (vi) the packing slip without price.
When ordering products on the Website or through the Customer Contact Center, you, as the Customer, will have the option to choose whether you wish to receive an invoice to your billing address by regular mail. If you decide at this moment that you do not want to receive an invoice, you may at any time later request an invoice by calling the Customer Contact Center (1-800-VULCAIN). Please note that Vulcain may request that you provide proper identification as a condition to complying with such request.
Vulcain insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each Vulcain product delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by Vulcain and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.
In order to ensure your total satisfaction, a Customer or a recipient of a gift of Vulcain products (a “Gift Recipient”) may return Vulcain products in accordance with the return and exchange policy set forth below. Returns of Vulcain products that are not in compliance with the conditions and timeframes set forth below may be rejected by Vulcain and will be sent back to the Customer or Gift Recipient, as the case may be.
Vulcain allows the Customer or Gift Recipient to return Vulcain products purchased on the Website or through the Customer Contact Center within thirty (30) days following receipt, but subject to the further terms and conditions set forth below.
Products that have been purchased on the Website or through the Customer Contact Center may be returned to the Vulcain e-boutique distribution center, at the following address: Stoll & Co., 1801 South Metro Parkway, Dayton, OH 45459; or in a Vulcain retail boutique within the United States of America.
Products that have not been purchased on the Website or through the Customer Contact Center may NOT be returned to the Vulcain e-boutique distribution center.
If a Customer or Gift Recipient wishes to return a product to the Vulcain e-boutique distribution center, then such person must comply with the following steps:
i) Call the Customer Contact Center at 1-800-VULCAIN to request a Return Authorization Number (RAN). This number is required prior to returning any product to Vulcain,
ii) Fill out the required information, list the applicable Return Authorization Number (RAN) on the return form and sign it,
iii) Include the completed return form with the product, all its accessories, the Product Manual, the Certificate of Authenticity, the Warranty Card and all other documents, in its original box and delivery package,
iv) Seal the delivery package and affix the pre-paid delivery label to it,
v) Bring the package to any Fedex location or call Fedex to arrange pick-up.
Should the Customer or Gift Recipient decide to return a purchased item within the 30-day period, Vulcain and Customer or Gift Recipient, as the case may be, agree that Vulcain maintains a special interest in the merchandise and will therefore purchase insurance on the returned merchandise. Vulcain is under no obligation to do so but will take this initiative for the Customer's or Gift Recipient’s convenience.
The Customer or Gift Recipient, as the case may be, must keep a proof of return shipment, and Vulcain accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Vulcain e-boutique distribution center will be eligible for a refund.
Upon receiving a return, Vulcain will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.
Conditions to Return a Product
Vulcain products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. Vulcain will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
All returns will be subject to strict Quality Control (QC) by Vulcain to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Vulcain will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), Vulcain will proceed with the applicable refund or exchange.
Refunds and Merchandise Credit
Should a product be returned to the Vulcain e-boutique distribution center, only a Customer will be entitled to receive a refund. In no event will a Gift Recipient be entitled to receive a refund. A Gift Recipient may, however, be entitled to boutique merchandise credit as provided below.
Except for delivery of a defective product, initial shipping charges will not be refunded to the Customer. In the case of a return to the Vulcain e-boutique distribution center, then if a Customer’s return complies with the return policy, Vulcain will use reasonable efforts to credit the refund to the Customer’s credit card no later than fourteen (14) days after receipt of the returned item by the Vulcain e-boutique distribution center.
The Customer or the Gift Recipient may return a product to a Vulcain retail boutique, the individual making the return being entitled to receive boutique merchandise credit only. No cash or credit card refunds will be issued in respect of a return to a Vulcain retail boutique. Boutique merchandise credits can only be applied to products purchased in a Vulcain retail boutique and cannot be applied to products purchased through the Website or
Customer Contact Center.
Vulcain is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
If nevertheless you receive a product which seems to be damaged, you may return it to Vulcain in accordance with the return policy. Upon receipt, Vulcain may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.
If your product is declared as defective by Vulcain, the following solutions will be proposed to the Customer or the Gift Recipient, as applicable:
i) Vulcain may send you the same product in the exact same size, subject to availability,
ii) Vulcain may propose an exchange for another Vulcain creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference, or
iii) Only you, as the Customer, may request a refund of the full price of your initial purchase.